Accessibility Information

Assistive Listening Devices
The Frederick C. Tillis Performance Hall and Bowker Auditorium are equipped with an FM hearing enhancement system compatible with most assistive listening systems and in compliance with the Americans with Disabilities Act. Anyone with or without a hearing aid may use the equipment from any seat in the theaters. Listening devices may be checked out from Audience Services staff prior to any performance with a photo ID or a valid credit card. There is no charge to use a listening device. Please note that not all performances are enhanced for assistive listening systems. If you know in advance that you will require assistance, please call the Box Office.

Access Services for Patrons Who Are Blind or Visually Impaired
Ushers are available to assist with seating blind/visually impaired patrons who attend a production alone. Inquire at the Box Office or with the house manager to request assistance. Service animals are welcome. 

Service Animals
The University of Massachusetts Amherst is committed to providing appropriate access to all members of the university community. In compliance with the Americans with Disabilities Act, service animals that are trained to provide services and tasks for persons with disabilities are permitted in Fine Arts Center managed spaces. Pets, support, or companion animals are not permitted.

Purchasing TIckets 
The Fine Arts Center Box Office is equipped with a counter and personnel accessible to patrons in wheelchairs. When ordering tickets over the phone, please indicate your accessible seating needs.

A map of all parking lots on campus may be reviewed here.

Park in the south entrance lot, which is located to the right of the main entrance. The lot is reached via an access drive at the end of the Haigis Mall. A nearby elevator gives access to the wheelchair seating area. Wheelchair and companion seating are located in sections 2 and 3. Restrooms and water fountains are located off the lobby and in the area outside section 3 to the right of the stage.

Emergency Evacuation
Mobility-impaired patrons should exit house right, across the lobby, and into the area of refuge outside section 3 (to the left of the elevator). During an evacuation, the elevator will not be available. Emergency personnel will evacuate patrons from the area of refuge. From the lobby, patrons should exit via the south side of the lobby toward the Haigis Mall plaza.

Park along the back driveway behind the Randolph W. Bromery Center for the Arts, near the campus pond. This back driveway can be accessed from North Pleasant Street. Wheelchair access to the gallery is from the north, pond-level entrance. Please ensure the appropriate license plate or placard is displayed for parking attendants.

Park across the street in iniversity lot 62 on North Pleasant Street. Enter through the doors marked Bezanson directly across from the cross walk. Wheelchair and companion seating is located in a large access row at the back of Bezanson Recital Hall in the center of the row. A restroom and water fountain are located down the hallway leading from the lobby to the Department of Music & Dance.

Emergency Evacuation
Mobility-impaired patrons may exit either house right or left out the main doors of the hall and out the North Pleasant Street entrance.

Park in the parking spots between the Randolph W. Bromery Center for the Arts and Herter Hall. Access to these parking spots is at the end of Haigis Mall near the bus stop. Check in at the Curtain Theater box office to have an usher escort you into the venue.

Emergency Evacuation
Follow the ushers out of the venue. Please call the Department of Theater at 413-545-3490 for more information.

Park in the south entrance lot, located to the right of the main entrance to Randolph W. Bromery Center for the Arts. The lot is reached via an access drive at the end of Haigis Mall. Access to the Rand Theater is via the main lobby entrance. Seats for wheelchairs and companions are located at the back of the theater in the center. A restroom and water fountain are located in the main lobby.

Emergency Evacuation
Mobility-impaired patrons should exit out the seating-area doors and out the south side of the lobby toward the Haigis Mall plaza. Please call the Department of Theater at 413-545-3490 for more information.

Located in New Africa House
Park in designated spaces in front of New Africa House. Wheelchair access is down a walkway to a ramp at the rear of the building.

Located in Hampden Dining Commons
Park in lot 50 off Fearing Street. Follow the concourse to the front of the gallery entrance on the east side of the Hampden Dining Commons.